Terms & Conditions

You can avail ProSelf Platinum Health Check-up Package (him or her) with your ProSelf Club Platinum Membership. This package includes only pathology tests.

A ProSelf Club Platinum primary member can avail the following privileges:
– Your ProSelf Platinum package in your Suburban wallet
– A dedicated concierge service on 022-6170001
– Complimentary pathologist consultation
– Complimentary diet consultation & plan
– Priority booking at centre (with 24 working hours prior intimation)
– Priority booking for home visit services (with 6 working hours prior intimation)
– A comprehensive annual report at the end of the first year of your membership (for primary member only)
– Five Membership discount coupons of 20% each (sent to primary member only, can be used by primary & add-on members)

The Add-on Member, can avail of the following privileges:
– A dedicated concierge service on 022-6170001
– Complimentary pathologist consultation
– Complimentary diet consultation & plan
– Priority booking at centre (with 24 working hours prior intimation)
– Priority booking for home visit services (with 6 working hours prior intimation)
– Access to the Membership discount coupons shared with your primary member

The membership is valid for one year from its day of commencement.

You can view or check the balance of your cashback in the following ways:
1. Gold & Silver Club Members can call our customer care team on 022-6170000 and the Platinum Club Members can call their dedicated concierge on 022-6170001 to enquire about their balance and the respective teams will help with same
2. Sign in with your registered mobile number onto our website and check the wallet icon on the top right corner
3. Walk into a Suburban Diagnostics centre and meet our reception staff

Your membership discount coupons cannot be clubbed together. You can use multiple coupons on multiple registrations. If you choose to do multiple registrations for yourselves or your loved ones on a single day, you can use multiple coupons on those multiple registrations.

We do charge a nominal fee of Rs. 150 for home visits on tests below Rs. 2,000. However, if your total bill amount is above Rs. 2,000, no home visit charges will be applicable

Yes. You can use discount coupons while you are redeeming your wallet balance.

Currently, your membership, its discounts and its benefits are only valid in the centres mentioned here.

Yes, home visit charges can be redeemed from your wallet.

No. At any given point of time only one of the multiple offers running at a given time can be availed.

No. The wallet balance stays in your wallet even after your membership expires and can be consumed by you.